The future of communication is already here

Intentional guidance defeated pop-up that cannot be ignored. And the adjusted and personalized journey is chosen rather than a general message.

And the biggest shift of all? Product communication becomes more humane. The best guide at this time is clear, contextual, and fully centered on the user. That is why we give customers a new way to connect, be involved, and encourage actions with users, with their requirements.

Six new ways to connect with users are even easier to at Pendo

From the journey of branched users to form validation and experimentation, we are building a future where the right message always finds the right person, at the right time.

1. GUIDELINES FOR YOUR SOFTWARE ADAPTATION FOR Each user, without a developer

When the user is in your product, every moment is calculated. The embedded guide helps you change the moments to the momentum.

Think about the embedded guidelines as always there, the experience that is built specifically in your product. They did not interfere with that experience – they were part of it. They can live in a persistent UI element such as the side or panel, giving users access to support, guidance, or exact action when and where they need them. They are designed to feel genuine, still visible, and driving action, without relying on pop-up or attracting technical assistance.

Companies such as Playon, Demandbase, and Corpay have used embedded guidelines to rethink and improve their software experiences:

• Playon increases the adoption of features by 41%, all without relying on pop-up or Dev cycle.
• Demandbase uses embedded guidelines to streamline AI agents, speed up time-values ​​and reduce the need for human support.
• Corpay compacts the process of involvement of 4 weeks to 30 minutes with embedded guidelines and they have encouraged 4x increase in feature conversion.

“The embedded guide is the game changers. I can build and test more ideas, and we see a much better result. Our overlay used to feel like this disturbance felt like part of the product.”

– Joshua Miller, Senior Product Owner, Corpay

The guide is embedded in working because they:

• Mingle with experience while standing out visually
• Empowering the team to move quickly – no need for Devs
• Cross -team scale and product with centralized governance
• Overlay onperform in conversion, involvement, and retention

Whether you guide users to adopt new features, complete critical workflows, or explore premium functionality, embedded guides are the backbone of experience in modern applications.

Want to build yourself? Starting today. The embedded guide is now available for all pro guides users.

2. Experimental Guide: A/B Test your way to better results

Not sure which guide will encourage more involvement? Or which message helps users convert faster? Now you don’t need to guess.

The experimental guide allows you to test the two guidelines in the application to see which ones are performing better, based on the most important results for your team. Whether you increase orientation, perfect upsell requests, or clarify support content, you will get clear answers and supported data.

This is how it works:

1. Select two guidelines in the application
2. Determine your key metric, such as the page display, click features, or special events
3. Establish audience, duration, and distribution
4. Launch your experiment and track results!

After your experiment is over, you will see which version won and can easily publish the most effective message. Not sure how to start? Use this to streamline onboarding steps, increase upsell conversion, and increase the impact of your support content.

Experiments Guide is now available as a beta opt-in for users of pro guidelines. List now.

3. Journey Branching: Automatically sends relevant messages

One size for all is go out. Journey branching in the orchestra makes it easy to adjust guidelines based on user behavior, roles, or stages in the life cycle. Now you can send the right message sequence to each user, whether they participate, explore new features, or return after rest.

Make a strong stream based on real-time and metadata behavior. Combine this with the integration and variant of guidelines for building a true custom experience.

This is his appearance in the real world scenario. Imagine users entering the digital banking application. Based on their behavior and profile, Journey Branching provides the right experience:

• If they are new, they see a step -by -step checklist to set the direct deposit, link an external account, and order a debit card.
• If they are active users who explore more features, they are guided for budgeting, savings destinations, or investment options.
• If they haven’t entered for 30 days, they are shown a message of re -involvement like “This is new.”

Every experience is triggered by user and metadata behavior so that every experience feels relevant and personal.

Journey branching is now in beta. Learn further.

4. Validation Form: Reduce User Frustration

There is nothing worse than filling out forms, clicking sending, and crashing into the wall. Our new form validation allows you to create an inspection in the application and error message that guides the user through the form correctly, in real time.

You can use form validation in various ways, including:

• Reducing tickets for support and data cleaning
• Guide representatives to enter the correct and appropriate data in CRMS
• Help new users avoid friction when adopting new tools

This is a small increase that makes a big difference. Form validation is now available for all Pro Guides users. Start.

5. Integration with Marketo and Hubspot: Your Pile of Comms, Working as a Team

With our new integration, your marketing pile is stronger than before. Sync Guide segment with Hubspot or Marketo audience to create consistent cross-cross-crossing experiences that move users through funnels.

Want to encourage experimental users towards the conversion after webinar? Now you can trigger emails and guidelines in the application in an integrated trip, with two -way data flow to keep everything synchronous.

Integration with Hubspot and Marketo is now in beta. Learn further.

6. Agent Guide: You say it, the agent built it.

Immediately, we put more strength in your hand with the launch of the upcoming guide agent-UI new conversation that changed plain language demand into a polished and branded guide.

This is how it works:

• Starting from prompt or template
• Explain what you want in natural language
• See the real-time preview that is produced when you type
• Edit in a place with inline control or improve through chat

There is no more waiting for users of power or switching between tools. Just tell the agent you need and watch your ideas alive. Join the flower list.

Want to be part of the future? Explore everything in the summer release of Pendo, or get a demonstration.